Refund policy

Return & Exchange Policy

All sales are final. We do not offer refunds.

We want you to love your Xtra purchase. If you are not completely satisfied, eligible items may be returned for store credit or an exchange for the exact item, subject to availability.

Eligibility

Returns/exchanges must be requested within 14 days of delivery.

Items must be:

Unworn and unused

In their original condition

Free from stains, odors, damage, or signs of wear

Returned with all original tags and packaging

Items that do not meet these requirements will not be accepted.

Store Credit

Approved returns will receive store credit only. Store credit does not expire and cannot be exchanged for cash.

Exchanges

Exchanges are available for the same item only, subject to availability. If the exact item is unavailable, store credit will be issued instead.

Final Sale Items

Sale, promotional, and discounted items are final sale and are not eligible for return, exchange, or store credit.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery with your order number and photos of the item so we can assist you.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.

By completing a purchase with Xtra, you agree to this Return & Exchange Policy.